Online reviews connect unhappy boarding client to potential new clients
In the past you were either a boarding person or a pet sitting person. It was simply a matter of taste; each option for your pets had its ups and downs. Some, myself included, strongly believe in the benefits of pet sitting over boarding pets in a facility or at the veterinary clinic. Today more and more pet parents are seeking qualified in-home pet care. While boarding facilities still have appeal to some, reviews like the one below are turning people away in droves.
The access to online reviews and past customers changes the pet care game. Pet sitters have always known about the disadvantages of boarding facilities and the challenges they face. We have been hearing the pet parent complaints for years. Now these pet parents can make their message heard even further with the help of Yelp and other social service review sites.
I knew it was going to be a bumpy ride for my dog when we dropped him off this being his first time away from us and totally alone at night but, we drove the extra distance to XYZ dog daycare and boarding facility because they seemed to have such great reviews.
Well for us, the reviews didn’t really make sense. First off we gave him a few toys and a blanket from home so he would feel a bit better but I guess the people working there didn’t think he need them because EVERY time we looked at the web cam his stuff was never in the “suite” with him. And my favorite is when we called twice to ask about it one girl put me on hold to look then got back on the phone, said, ‘oh they are in there and he is sleeping on his bed”. Ummm HELLO you have a freaking web cam in the room I’m looking at him right now thanks for BS.
Anyway we paid for him to be fed at a certain time and and he wasn’t. We paid for him to get a “bedtime story” and “tucked in” and we never saw that happen. And I just cant understand how some people would think its OK to leave these dogs locked up from 7pm to 6am.
All they really care about is up-selling you to a package they will not deliver on. Some advice to them is if your going to lie to my face you may want to unplug the web cam.
Animal RN consulting services are available for Sonoma County residence by appointment. Select consultations are available via phone and web for discerning pet parents outside the area.